ShadowCustomer

Run AI mystery shoppers against your own customer experience.

8.6

Pick Score

High potential idea

ShadowCustomer sends simulated customers through your signup, support and checkout flows and reports where real people would get stuck. Teams get a weekly scorecard of friction points with evidence and suggested fixes.

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Lovable Prompt

Lovable Ready

1Build ShadowCustomer, a web app for running mystery-shopper style audits of a company customer experience. Users add a business, choose the journeys to test (signup, support email, checkout, cancellation), and receive a scored report per journey. Each report lists friction points with severity, a short explanation, a quoted piece of evidence and a recommended fix. Include a dashboard with overall experience score over time, a report detail page, and the ability to invite teammates and share a read-only report link. Use authentication, a database for businesses, audits and findings, and an AI model to generate the findings and recommendations from the notes and pasted content the user supplies. Keep the design calm, professional and report-first.

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